Corporate Information

Phoenix is a North American based company offering scalable business strategies. Founded in 2007 in Ottawa, Ontario, Phoenix has plans to grow into one of America's best-known brands with millions of satisfied customers. Starting with a vision, a computer and a four-page business plan, David Long, Peter Brown and Scott Bareham sought into a revolutionary company whose innovations are helping to shape the technology industry.

Phoenix values all brands, all solutions, all ideas, and utilizes company directives over the phone and Web, and through its direct sales force.

Phoenix is a total solutions company. We take what our customers want and build a solution based on their needs and our skill. Everything from outsourced technical support to Inventory control systems; Phoenix does it all. We deliver what we promise.

Phoenix always has been devoted to treating customers with respect and decency while focusing on service, quality and value. It consistently shows among the company's integrity in customer loyalty, an accomplishment the company and its employees prize highly.

Phoenix, is pioneering numerous industry trends and practices. It was the real time service that offers convergence of the custom built hardware to the designed and integrated software to meet the needs of individual clients. As GMC would say - built tough to get the job done.

As Phoenix pushes into new frontiers, it remains dedicated to its authentic objective of helping people improve their lives through technology.

1. All on-site or phone technicians must have a Phoenix Contractor ID in order to do any on-site activity.
2. All on-site technicians must have a Phoenix work order including invoice number before going on an on-site service call.
3. The on-site technician is responsible to be on time both for starting and ending a service call. The on-site technician must plan their trip to include events such as time required for parking, potential traffic, distance to client, weather such as rain or snow to ensure they account for their travel time. This time is billable as mileage.
4. The on-site or phone technician is responsible to ensure they are in condition to work. This includes being free from drugs, alcohol and properly dressed (business casual, shirt with collar).
5. The on-site technician must fax the initialed customer work sheet to: 613.627.4704
6. The customer must be sent an after on-site survey by email or fax with an invitation to comment on the timeliness and quality of the work, attitude of the technician, overall satisfaction with the work done, etc.
7. The on-site technician must send the following notifications to operations during a job, by phone, email or text message: - Starting work - In Transit - Arrived - Departed
8. Speeding or any unsafe driving in order to meet or returning from a client appointment is cause for suspension or dismissal. The technician is responsible for any fines, parking tickets, etc.
9. All phone technicians must submit completed case notes in the company database in order to be paid for a phone support call.
10. All on-site technicians must agree to and sign the Phoenix work place standards document, including items 1 to 9.
    

If you have any questions, please contact us at: sales@phoenixsupport.net